ORDER INFORMATION

Delivery

Most orders can be delivered to all the countries of Europe and North America.
If you wish to place an order of more than 30kg (approximately equivalent to 60 books), use the ‘Order information form’ below to ask us for a price offer. Discounts are available for large orders. For more details, please send me an e-mail: info@juanyrosa.com

Orders can be collected in person from the following address: Winterdijk 52, 6851 MT Huissen, The Netherlands.

Payment

We accept the following currencies: Euro, US dollars, British pounds. Please contact us first if you wish to pay in any other currency.

If you prefer to transfer your payment directly into our bank account, please quote your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

Returns Policy

We are keen to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us using the ‘Order information form’ below. If you feel the products you purchased are not the best fit for your requirements, we will strive to make things right.

If you’re unhappy with your purchase, we offer a 5-day money-back guarantee. Please include your order number so we can issue a refund as quickly as possible. Be aware that we only refund the price of the books and USB sticks, not the shipping costs.

Please note that we make every attempt to process the refund as quickly as possible, but our financial institution can take up to 20 days for the refund be visible via your bank account/payment card.

Read our terms and conditions here.

Let us know if you have any other questions.

Order information form